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Refund and Returns Policy
Last Updated: October 2, 2026
Our Commitment
At Mehsaf Global LTD., we want our customers to have a positive shopping experience.
If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return under the applicable terms, please contact our customer service team so we can review your request and guide you through the appropriate next steps.
1. Returns
Return eligibility depends on the product purchased, its condition, the reason for the return, and applicable consumer protection laws.
Before returning an item, please contact us and wait for return instructions.
Items may generally need to meet applicable return conditions, which may include:
- Being unused or in an acceptable condition
- Being returned with original packaging where applicable
- Including relevant accessories or documentation
- Being accompanied by valid order information
- Being returned within any applicable return period
Certain products may be subject to additional restrictions or may not be eligible for return where permitted by applicable law.
2. Damaged or Defective Items
If your order arrives damaged, defective, or incomplete, please contact us as soon as reasonably possible.
To help us review the issue, please provide:
- Your order number
- Your name and email address
- Product name
- Description of the issue
- Clear photographs or videos of the product and packaging, where relevant
After reviewing the information, we will determine the appropriate resolution in accordance with our applicable policies and legal obligations.
3. Incorrect Item
If you receive an item different from what you ordered, please contact us with your order details.
Our team will review the order and provide instructions for resolving the issue.
Please do not send an item back without first contacting us, as an unauthorized return may delay the resolution.
4. How to Request a Return
To request a return, contact:
Email: info@mehsafgloballtd.com
Please include:
Order Number:
Product Name:
Reason for Return:
Description of Issue:
Photos, if applicable:
Our customer service team will review your request and provide further instructions where a return is approved.
5. Return Shipping
Return shipping responsibility may depend on the reason for the return and the applicable terms.
Where an item is returned because it is defective, damaged, incorrect, or otherwise covered by an applicable consumer right, we will handle the matter in accordance with applicable law and our return instructions.
For other returns, any applicable return shipping costs may be the customer’s responsibility unless otherwise stated.
Do not send a return to the business address unless our customer service team specifically instructs you to do so.
6. Refunds
Once an approved return has been received and reviewed, we will determine whether a refund is applicable.
If approved, the refund will generally be issued to the original payment method where possible.
The time required for the refunded amount to appear in your account may depend on your payment provider or financial institution.
7. Partial Refunds
In certain circumstances, an order may qualify for a partial refund rather than a full refund.
This may depend on the condition of the returned item, missing components, applicable product terms, or other circumstances permitted by law.
Any applicable refund amount will be communicated during the review of your request.
8. Non-Returnable Items
Certain products may not be eligible for return where permitted by applicable law.
Examples may include products that:
- Have been customized or personalized
- Are sealed goods that are unsuitable for return for health or hygiene reasons once opened
- Have been consumed or used
- Cannot reasonably be returned due to their nature
- Are otherwise excluded under applicable law or the product’s specific terms
Product-specific return restrictions will apply where applicable.
9. Order Cancellations
If you wish to cancel an order, contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped.
Once an order has entered processing or has been shipped, cancellation may no longer be possible. In such circumstances, the applicable return process may need to be followed.
Nothing in this section limits any cancellation or withdrawal rights you may have under applicable law.
10. Refund Processing Time
Once a refund has been approved, processing times can vary depending on the payment method and financial institution.
Although we will initiate an approved refund through the applicable payment method, the time it takes for the funds to appear in your account is controlled by the relevant payment provider or bank.
11. Consumer Rights
Nothing in this Refund and Returns Policy is intended to limit or exclude any rights or remedies that cannot legally be excluded under applicable consumer protection laws.
If you are located in a jurisdiction that provides mandatory statutory rights relating to faulty, misdescribed, or unsuitable goods, those rights continue to apply.
12. Questions About Returns or Refunds?
If you have questions about a return, refund, damaged product, or order cancellation, our customer service team is available to assist you.
Phone
+1-800-234-5678
When contacting us, please provide your order number and relevant details so we can assist you efficiently.
Contact Information
Mehsaf Global LTD.
Suite 1881
182–184 High Street North
Area 1/1
East Ham
London E6 2JA
United Kingdom
Email: info@mehsafgloballtd.com
Phone: +1-800-234-5678
We’re Here to Help
We aim to handle return and refund requests fairly, clearly, and efficiently.
If something isn’t right with your order, contact us and allow our team to review the situation.
Mehsaf Global LTD.
Quality Products. Trusted Service. Better Shopping.